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Application Support Questions

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If you are trying to create an account, but are sent back to the login page rather than receiving your PIN, it could be an issue with your browser.

  • If you are using a MAC with Safari please try Firefox.
  • Alternately, click here. Select the Create Account tab and re-enter your information.

This message is telling you that you have created more than one application account.

You may only have one application account/application to Yale in any given year (you may only apply to one program of study at the Graduate School of Arts and Sciences).

If you already have a PIN (a personal identification number), perhaps as a result of starting an application at another school, please use that PIN to create an account and access the application for Yale.

If you are uncertain of your PIN, please use the link on the login page.

If you have created multiple accounts/applications please see our FAQ entitled:

“I have created a duplication application/account. How can I delete it?”

Yes, you can use the same PIN and password from the previous year. Keep in mind that your previous year application will not be available and you will have to start a new application for the current year.

From time to time it’s a good idea to clear your cache in whatever web browser you use.

Here are the steps to follow:

(Using Internet Explorer):

  • Log out of your application and close all browser windows.
  • Open a new browser window.
  • Go to the tools menu, then select Internet Options.
  • Select the General tab.
  • Select Delete Files (underneath the Temporary Internet Files heading).
  • Select OK.
  • Close your existing browser window and re-launch Internet Explorer.

(Using Safari):

  • Log out of your application and close all browser sessions.
  • From your Safari menu bar click Safari.
  • Preferences then select the advanced tab.
  • Show Develop menu in menu bar.
  • Click Develop.
  • Empty Caches.

After you have successfully uploaded your transcript, you see a ‘view’ and ‘delete’ button, but nothing happens when you select ‘view.’ This issue might occur as a result of three potential issues:

  • First, you may not be using one of the four supported web browsers listed on the login page (Firefox, Internet Explorer, Chrome, and Safari).
  • Second, it could be nothing more than a browser issue.  Log out of your application and log back in using a different browser; if on a MAC using Safari, try Firefox.
  • Third, the connection between Adobe Acrobat Reader and your web browser may have been broken. To address this problem, you can try re-installing Acrobat Reader by visiting the Adobe website and following the instructions listed there.

Yes, you can and should log in to your submitted application to check the status of the receipt of letters of recommendation and test scores. 

  • Status of receipt of letters of recommendation can be checked at any time whether or not an application has been submitted.
  • Status of receipt of standardized test scores can be checked after an application has been submitted but such status may take a week or more to be updated after you submit your application.
  • Once your file has been made available to the program (after stated deadlines) we will continue to record the receipt of scores and letters.

If you have outstanding letters please re-notify your recommendation provider from within the online application.

Resend Notification Email: If you wish to have an email message sent to a recommendation provider to remind them to complete the letter of recommendation, mark the recommendation provider(s) by clicking in the box next to the recommendation providers name and then clicking on the resend button below.

If your application does not reflect the receipt of test scores and you have allowed at least a week from the time you submitted your application, please contact us, but consider the following reasons:

  • You may not have allowed enough time for your scores to be matched to your submitted application (at least a week).
  • The name you used on your application may be different from the name used when you registered for your test.
  • You may not have released your scores to the Graduate School of Arts and Sciences (Code 3987).

Please do not call regarding status of materials. If you suspect an error, please send us an email.

Previous applicants who were not admitted to the Graduate School and applicants who declined a previous offer of admission must submit a new application and pay the application fee. 

  • Images of applications submitted by those who did not enroll in the Graduate School are retained and may be requested by your program of study when reviewing your current year application.
  • You do not, however, have to submit standardized test scores if those scores are already in our database in support of a prior year application.

Please read the Policies and Procedures on reapplying for additional information.

Since your online application can only be submitted when all required materials (such as your personal statement, transcripts or perhaps a writing sample, portfolio or book review as may be required by your program) have been uploaded to your application, they should be considered received once they have been uploaded. No status information for these materials is provided, however.

Status of receipt information is provided for standardized test scores and letters of recommendation. You should check this status frequently.

This most likely happened because you have created two application accounts and have logged into the wrong one.

  • Please make sure you have used the correct PIN and password to access your account. 
  • Check your email for your original PIN and password to make sure you are using the correct one.

If you have successfully logged into the online application and need technical support, please click the “Technical Support” button which is located at the top of every page. 

  • Enter a Keyword or sentence to search the FAQ’s.
  • If you cannot find your topic then select Contact Support
    • You will then be asked to enter your name and email address and a subject/description.
    • Be sure to save your case number.
    • Technical Support will respond as quickly as possible.

A duplicate application occurs when you have previously created an application account at Yale and then mistakenly create another using modified credentials.

Duplicate applications are not permitted and if created can result in significant delays in processing an application or communicating decision information

  • If you have been notified of a duplicate application and you have not identified letter of recommendation providers, please contact the Office of Graduate Admissions to have the duplicate application deleted. You will need the PIN of the application to be deleted.
  • If you have been notified of a duplication application and you have identified letter of recommendation providers, one or more of whom has submitted a letter you will need to contact Technical Support and ask that the submitted letter/s be transferred to the application you wish to retain. Once that process has been completed, please contact the Office of Graduate Admissions to have the duplication application deleted. You will need the PIN of the application to be deleted.
  • Please note that we are only able to delete an application. We cannot delete the underlying account.

Supported browsers include Internet Explorer 8, 9, and 10, Firefox, Chrome and Safari.

While the majority of features will work with other browsers, we can only guarantee full compatibility and offer support for the browsers mentioned above.

If you are using Compatibility View with Internet Explorer, some pages may not look as intended. We recommend removing from your list of sites that have Compatibility View enabled.

For IE8:

  • In Internet Explorer, open the Tools menu at the top and select Compatibility View Settings.
  • Select under “Websites you’ve added to Compatibility View.”
  • Click Remove.

For IE9:

  • In Internet Explorer, right-click on the gear icon in the upper right hand corner, next to the “favorites” star icon. (If you don’t see this gear icon or your “File” and “Tools” menus at the top of your window, press your F10 key to make them show.)
  • Select Command bar.
  • Open the Tools menu near the top and select Compatibility View Settings.
  • Select under “Websites you’ve added to Compatibility View.”
  • Click Remove.

If you are using one of the supported browsers and are experiencing problems, we encourage you to upgrade to the latest version. If you still experience problems after upgrading, please make sure that your browser is set to accept cookies. Also, make sure the following browser settings are enabled:

  • JavaScript must be enabled.
  • Popup blockers must be disabled.

If your browser has a section for trusted sites, please enter these two URLs:

You will need Adobe Reader 6.0 or higher to download, view and print PDF files. While PDF files should work with most other PDF viewers, we can only guarantee full compatibility and support for Adobe Reader 6.0 or higher.

If your email offers a whitelist, please add the following address:

For security reasons, we recommend that you logout of the online application after each session.